IMMERSE YOURSELF IN THE MOST VITAL AND CURRENT TOPICS THAT IMPACT YOU, YOUR STAFF AND YOUR PATIENTS
Evolution Healthcare Consulting offers Speaking Engagements and Workshops that offer proven recommendations. They are designed to to serve a catalyst sparking attendee’s engagement with ideas for your practice’s growth. Groups enjoy an interactive setting designed to help physicians and administrators communicate and work in a collaborative manner, thus run their practices more effectively.
Susan’s goal is for attendees to return to the office with ideas and strategies that can immediately improve staff communication and the overall patient experience. You will gain ideas that help staff members feel confident in their role, enhancing patient collections and revenue cycle processes.
Topics can be easily reformatted for physicians, administrators, and other staff according to your specific timing and attendee focus.
Do you understand your EQ? Emotional Quotient? Are you aware of your personal competencies and social competencies? This episode of SoundPractice offers Susan Childs’ take on strategies and approaches to fully support your communication efforts and will result in increased staff member engagement and communication, and better patient care.
Approach and Technique
- Real life experiences, concerns and proven suggestions are shared and discussed
- Attendees are a part of and actively participate in sessions
- Workshops offer venues where every person has a voice and is heard
- “Take away” tip sheets and a plethora of forms to share
- Demonstrated recommendations that can be used as soon as you return to the office
Topics for Physicians and Administrators
Leadership Development and Role Definition
- Cultivate Staff Accountability And Promote Initiative – Recruiting The Best Employees, Setting Visions, And Daily Life!!
- Emotional Intelligence And Everyday Leadership – How To Utilize Your Awareness, Gained Knowledge And Instincts To Initiate Leadership, Staff Engagement And Physician Involvement
- Administrators, What Is Our Responsibility? Balancing the Checkbook With Compassion
Revenue Cycle Management
- Direct Pay/Concierge Care – Where Is The Sweet Spot?
- You Want My What!? – Credit Card Policies And E-Billing Options That Are Fair And Succeed!!
- “Emotional Intelligence And Revenue Cycle – How To Utilize Your Knowledge And Instincts To Accelerate Patient Payments”
- I’ve Got Your Back! Your Front Desk! How To Support And Maximize Revenue Cycle Performance!
- From Negotiation To Collaboration! High Deductibles! How To Educate, Connect And Collect!!
Customer Service/Patient Experience and Communication
- I Am Now Your Patient And I Have Something To Say! Patient Experience and Customer Service Actions From The Patient’s Perspective
- Conversations That Count! Physician Communication With Staff, Patients And Peers
- How To Get Patients Actively Engaged In Their Healthcare – Including Financial Decision Making
Physician Burnout, Stress and Value
- Physician Burnout – Signs, Challenges And Solutions!
- Recalibrate And Motivate – Collaboration Between The Patient, Physician And Us!
- Did The Patient Get In The Way of your Diagnosis? Establishing Priorities In Patient Communication
- Will Physicians Be Seen as Technicians? Watson May Be Able To Diagnose, But We Know Our Patients!
- Physicians –The Doctor Is The Drug – Your Active Leadership Has Never Been More Valued!!
Workshops/Town Halls And Trainings
- I Am Now Your Patient! Customer Service and The Patient Experience – Roundtables and Role Playing and From the Patient’s Point of View
- Roundtables Of Receivables! – Picture Speed Dating and Instant Benchmarking for Accounts Receivables Policies!
- Roles and Responsibilities – What’s In It For Me? And Hiring the Best! Think of Speed Dating For Personnel!
Presentations are custom tailored and oriented for your organization and attendees.