PUBLICATIONS

Susan Childs has authored or co-authored many industry articles and publications. Below are a sampling of these pieces. To read the full publication, please click on the image.

Staffing With Emotional Intelligence

Using emotional intelligence strategies to hire collections staff and training them in emotional intelligence leads to better patient-practice relationships and healthier finances.

Emotional Intelligence Strategies to Advance Profitability

Earning the trust of patients through emotional intelligence strategies and establishing fair payment policies leads to better patient-practice relationships as well as healthier finances. (Published Medical Practice Management, July/August 2021)

Emotional Intelligence Strategies That Advance Profitability: Staff Considerations and Payment Policies

This articles discusses earning the trust of patients through emotional intelligence strategies and fair payment policies, leading to better patient-practice relationships as well as healthier finances. (Published May/June 2021 Issue of Physician Leadership Journal)

Making Conversations Count! Developing True Relationships In Your Healthcare Practice (Part I)

This article offers recommendations, approaches, and strategies that fully support your efforts as an administrator and will result in increased staff member engagement and improved communications. (Published Medical Practice Management, September/October 2018)

Applying Emotional Intelligence To Boost Your Revenue Cycle

How to use emotional intelligence to boost patient receivables, insurance collections and revenue cycle management! (Published Medical Group Management Association, August 2018)

Provider Burnout And Patient Engagement: The Quadruple and Quintuple Aims

How to recognize signs and solutions of provider burnout while maintaining patient engagement. (Published Greenbranch, May/June 2016) 

Getting Ready To Get Ready For EHRS: Measure For Success

How to prepare for a transition with your electronica medical records whether it be with the same system or selecting a different vendor. Major considerations are offered as you choose your new venue. (Published Greenbranch. September/October 2011)

Direct Pay/Concierge/Blended Care: Where Is The Sweet Spot? (Part 2) – Seen From Your Patient’s Perspective

A comparison and decision making strategies for practices to determine whether to remain a preferred provider with insurances or go with direct pay concierge practice. (Part 2 of 2) (Published Greenbranch, May/June 2015)

Direct Pay/Concierge/Blended Care: Where Is The Sweet Spot? (Part 1) – Practice and Physician Considerations

Consumer-Driven Healthcare: Essential Points and Players

Introduction of consumer-driven health care and how to help patients with high deductible policies recognize and remit their portion of healthcare dollars spent. (Published Medical Practice Management, July/August 2009)