CONSULTING SERVICES
There is no better time than now to improve your patient care and increase the overall value of your practice. Evolution Healthcare Consulting will work closely with your key support staff to design consulting services tailored specifically to your needs and establish an aligned and collaborative team approach.
Our Consulting Services are Tailored for Your Practice
Launching and Set Up of Medical Practice
We can help every step of the way, from selecting a location, choosing the right software systems, staff training and recruitment, to planning your open house.
Staff and Clinical Workflow Assessment
Time is taken with each and every staff member to help define individual responsibility and improve their workflows. These sessions are followed with an action plan to review with key leaders and continue progress.
Administrative Recruiting and Hiring
Recruitment and complete hiring processes, including applicant screenings, reference checks, and on-site interviews with the practice.
Internal Financial Controls
Protect your practice! Group accounting checks and balances are reviewed with a focus on troubleshooting and preventing most common fraud and embezzlement tactics. This includes front desk reconciliations, billing department accountability, and meeting with administration and physicians.
Front Desk Time of Service Collections Training
Deductibles are high! We observe and work directly with receptionist staff regarding most impactful ways to request payment using emotional intelligence and other vital, empathetic skills.
Revenue Cycle Review
We work closely with staff and evaluate all levels of financial reconciliation. This includes a written assessment of your current RCM cycles, and all areas of reconciliation (front desk, billing, and administrative) to review and continue to build on with key staff.
Ghost Patient Assessment and Staff Training
Perception is reality! After an on-site observation of your staff in a ghost patient setting, we provide training based on your specific practice and patient base needs. These are typically 1:1 workshops focusing on practice mission and priorities to bring out each staff member’s highest level of compassionate care and ensure it is delivered to every patient.
Customer Service and Emotional Intelligence Group Trainings
Emotional intelligence is the shortest and most direct way to communicate efficiently and empathetically with your staff and patients. We relay situations so attendees may learn and grow from interactions.
These workshops and trainings include everything from team role-playing practice scenarios to individual exercises. Each session is based on your medical practice’s specific needs and areas of focus. Other requests include a hospital system front desk staff training on customer service, or role-playing between physicians and administration to help understand and appreciate each other’s role
We can help to enhance the patient experience to its fullest potential. Consultant Susan Childs engages with each staff member to display initiative, working with the practice’s mission, goals and presence within the community.
Consulting Services That Work
Consider this — wouldn’t it be great to to harness consulting services that…
- Improve your practice’s workflow?
- Maximize your revenue cycle procedures?
- Improve front desk collections?
- Embed solid training on patient accounts receivables, prompt-pay discounts and negotiating with patients?
- Remain independent and strengthen your practice?
- Improve patient, staff and provider engagement?
- Get your patients actively engaged in healthcare decision-making?
- Know how your patients really view your practice?
- Protect your practice from fraud and embezzlement?
- Approach a project you’ve been really wanting to start, and just don’t have the time?