Our Consulting Services are Tailored for Your Practice

There is no better time than now to improve your patient care and increase the overall value of your practice. Evolution Healthcare Consulting will work closely with your key support staff to design consulting services tailored specifically to your needs and establish an aligned and collaborative team approach.

Staff and Clinical Workflow Assessment

Time is taken with each and every staff member to help define individual responsibility and improve their workflows. These sessions are followed with an action plan to review with key leaders and continue progress.

 

Administrative Recruiting and Hiring

Recruitment and complete hiring processes, including applicant screenings, reference checks, and on-site interviews with the practice.

 

Internal Financial Controls

Protect your practice! Group accounting checks and balances are reviewed with a focus on troubleshooting and preventing most common fraud and embezzlement tactics. This includes front desk reconciliations, billing department accountability, and meeting with administration and physicians.

Front Desk Time of Service Collections Training

Deductibles are high! We observe and work directly with receptionist staff regarding most impactful ways to request payment using emotional intelligence and other vital, empathetic skills.

 

Ghost Patient Assessment and Staff Training

Perception is reality! After an on-site observation of your staff in a ghost patient setting, we provide training based on your specific practice and patient base needs. These are typically 1:1 workshops focusing on practice mission and priorities to bring out each staff member’s highest level of compassionate care and ensure it is delivered to every patient.

 

Group Trainings on Communication and Awareness

Emotional intelligence is the shortest and most direct way to communicate efficiently and empathetically with your staff and patients. We relay situations so attendees may learn and grow from interactions.

These workshops and trainings include everything from team role-playing practice scenarios to individual exercises. Each session is based on your medical practice’s specific needs and areas of focus. Other requests include a hospital system front desk staff training on customer service, or role-playing between physicians and administration to help understand and appreciate each other’s role.

We can help to enhance the patient experience to its fullest potential. Consultant Susan Childs engages with each staff member to display initiative, working with the practice’s mission, goals and presence within the community.

Consulting Services that Work

Consider this — wouldn’t it be great to harness consulting services that:

  • Improve your practice’s workflow?
  • Improve front desk collections?
  • Embeds solid training?
  • Remain independent and strengthen your practice?
  • Improve patient, staff and provider active engagement?
  • Get your patients involved in shared decision-making?
  • Know how your patients really view your practice?
  • Protect your practice from fraud and embezzlement?
  • Approach a project you’ve been really wanting to start, and just don’t have the time?