Susan Offers Speaking Engagements and Workshops with Cited and Proven Recommendations. Each session is crafted to be a catalyst sparking attendee’s engagement with ideas for your practice’s growth. Sessions are interactive – designed to help physicians and administrators communicate and work in a collaborative manner, running their practices with exceptional staff performance and patient outcomes. Susan’s goal is for participants/attendees to return to the office with ideas and strategies that can be immediately put into place that improve staff tenure, communication and the overall patient experience.