Handling Litigation – How to Live (Well) with a Lawsuit
1-in-3 physicians will experience a lawsuit during their career. Susan Childs provides information on handling litigation.
The Doctor Can ‘See’ You Now
When ‘the doctor can see you now’ means that patients feel that their physician is a part of every conversation and decision.
Staffing With Emotional Intelligence
Using emotional intelligence strategies to hire collections staff and training them in emotional intelligence leads to better patient-practice relationships and healthier finances.
Emotional Intelligence Strategies to Advance Profitability
Earning the trust of patients through emotional intelligence strategies and establishing fair payment policies leads to better patient-practice relationships as well as healthier finances. (Published Medical Practice Management, July/August 2021)
Emotional Intelligence Strategies That Advance Profitability: Staff Considerations and Payment Policies
This articles discusses earning the trust of patients through emotional intelligence strategies and fair payment policies, leading to better patient-practice relationships as well as healthier finances.
(Published May/June 2021 Issue of Physician Leadership Journal)